Effective Date: August 28, 2025
Last updated: June 8, 2026
Voor, operated by Voor Social ("we", "us", "our"), provides a mobile platform for sports activities, events, and tournaments. This Policy explains how we handle your personal data and is consistent with our Google Play Data Safety declarations.
1. Scope & Controller
This Policy applies to the Voor mobile app (com.voorsocial.app), related web services (api.voorsocial.com, voorsocial.com), and associated workflows (payments, chat, support). Voor Social is the data controller.
2. Data We Collect
We collect data necessary to provide our services:
- Identity: Name, email, phone number, date of birth, gender, and Firebase/Google identifiers.
- Profile: T-shirt size and activity preferences.
- Registrations: Activity details, team/group names, and teammate email addresses when inviting others to join a team.
- Payments: Metadata (order code, amount, status). Note: Card details are processed entirely by Viva Wallet; we do not store full card numbers.
- Location: Precise/approximate location used only in the foreground for venue discovery.
- Content: Chat messages (Firebase) and support submissions.
- Technical: Device IDs, IP address, and app version.
- Technical Logs (Diagnostics): Crash logs and diagnostics via Sentry (only if you opt-in; disabled by default).
- Usage Analytics: Behavioral data via Google Firebase Analytics (only if you opt-in; disabled by default).
- Local Storage: Auth tokens, language, and notification settings stored on your device.
3. Data We Do Not Collect
- We do not serve ads.
- We do not track location in the background.
- We do not collect data from users under 18.
- We do not collect behavioral analytics or diagnostics without explicit opt-in.
4. How We Use Your Data
- Core Services: Account management, activity registration (18+), payments, and team coordination.
- Communication: Transactional emails, push notifications, and in-app chat.
- Improvement: Monitoring stability, diagnosing crashes, and analyzing usage (if opted-in).
- Security: Preventing fraud, abuse, and unauthorized access.
- Legal: Complying with obligations and enforcing terms.
5. Sharing & Transfers
We do not sell your data. We share it only with:
- Service Providers: Firebase (Auth, Chat, Push, Analytics), Google Maps, Sentry (Diagnostics), and Viva Wallet (Payments).
- Legal/Successors: Authorities where required by law or in the event of a business transfer. Data may be processed outside your country (e.g., USA/EEA) using lawful transfer mechanisms like Standard Contractual Clauses.
6. Your Choices & Deletion
- Onboarding Choice: When you first start the app, you are asked to choose your preferences for Usage Analytics and Technical Logs.
- Account Deletion: In-app (Profile -> Delete Account): your account is deactivated and personal data is deleted or anonymized immediately, except where legal retention applies. Via the website data-removal page or support@voorsocial.com: requests are processed within 30 days.
- Notifications: Control push and category preferences in app settings or device settings.
- Tracking & Logs: Enable or disable behavioral analytics (App Tracking) and diagnostics (Technical Logs) anytime in Profile -> Privacy settings.
- Permissions: Manage location, camera, and notification access via device settings.
7. Data Retention
- Account/Profile: While active; deleted or anonymized immediately when requested in-app, or within 30 days when requested via support or the website.
- Financial Records: Up to 7 years for tax/legal compliance.
- Analytics: Up to 14 months in Firebase.
- Chat: While active; anonymized upon account deletion.
- Logs: 90 days (crash) to 12 months (security).
8. Security & Rights
We use HTTPS encryption, access controls, and data scrubbing to protect your information. Depending on your location, you have rights to access, rectify, erase, restrict, or object to processing, and the right to data portability. Contact us at support@voorsocial.com.
9. Contact & Changes
For questions, contact support@voorsocial.com or use the website contact page. We may update this Policy; material changes will be notified through the app.
Appendix A - Third-Party Policies
- Firebase: Firebase privacy policy page
- Google Maps: Google privacy policy page
- Sentry: Sentry privacy policy page
- Viva Wallet: Viva Wallet privacy policy page