Effective Date: August 28, 2025
Last updated: June 8, 2026
Applies To: All users of the voor mobile app and voorsocial.com web platform.
General Guidelines
- All cancellations must be made through the app while the registration period is open, or by contacting our support team
- Refunds are returned to the original payment method used at checkout (the same way you paid)
- If Voor cancels an activity, refund is the default compensation for paid registrations
- In some Voor-cancelled activity cases, we may offer a coupon/voucher option instead of refund
- Refund processing is initiated by Voor, but your bank / card provider may take up to 7 days to complete the transaction and display it on your statement
- After the registration period ends, self-service cancellation is not available — contact support for assistance
1. Participant-Initiated Cancellation
Cancellations can be made through the app at any time while the registration period is open.
- More than 7 days before registration closes: Full refund (100%) to the original payment method
- 3 to 7 days before registration closes: 50% refund to the original payment method
- Less than 3 days before registration closes: No refund (cancellation still available)
Registered by mistake? If you completed a registration in error and are outside the full-refund window (within 7 days of registration closing or later), contact our support team at support@voorsocial.com as soon as possible. The sooner you reach out, the better we can assist.
After the registration period has ended: Please contact our support team at support@voorsocial.com — refunds after this point are at the discretion of our team.
2. Cancellation by Voor
If Voor cancels or significantly modifies an activity (for example, changes to dates or locations not agreed to), affected registrations are handled as follows:
- Free or unpaid registrations: the registration is cancelled; no compensation is due.
- Paid registrations: refund is the default. We will initiate a refund to the same payment method used at checkout.
- Voucher (coupon) option: if offered, you will receive an email with a secure link to choose a voucher instead of a refund. You have 24 hours to take action from the time the email is sent.
- No action needed for refund: if you do not choose a voucher within 24 hours, we will issue the refund automatically to the original payment method.
- Coupon selection: if you choose coupon, the coupon is issued to your account and the original payment is marked as compensated by coupon. No card refund is requested for that registration.
Coupons issued for cancelled activities are normally single-use, restricted to the affected user, and include cancellation details and reason in our records.
3. Substitutions & Transfers
- Participants may transfer their spot to another person up to 24 hours before the activity starts (subject to skill/eligibility)
- Transfers must be requested by contacting support at support@voorsocial.com
4. Special Circumstances
Refunds outside the policy may be considered for:
- Illness or injury (with documentation)
- Family or personal emergencies
- Other unforeseen events, at the discretion of our support team
Requests must be submitted within 72 hours of the missed activity.
5. How to Cancel or Request a Refund
Visit "My Activities" in the app to cancel your registration at any time while the registration period is open.
If an activity was cancelled by Voor and you received a compensation email, follow the instructions in that email. You only need to use the link if you prefer a coupon instead of the default refund.
Or contact our support team at support@voorsocial.com.
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