Effective Date: 24/04/2026
Applies To: All users of the voor mobile app and voorsocial.com web platform.
General Guidelines
- All cancellations must be made through the app while the registration period is open, or by contacting our support team
- Refunds are processed within 5–10 business days to your original payment method via Viva Wallet
- There are no credits — all eligible refunds are returned to the original payment method
- After the registration period ends, self-service cancellation is not available — contact support for assistance
1. Participant-Initiated Cancellation
Cancellations can be made through the app at any time while the registration period is open.
- More than 7 days before registration closes: Full refund (100%) via Viva Wallet
- 3 to 6 days before registration closes: 50% refund via Viva Wallet
- Less than 3 days before registration closes: No refund (cancellation still available)
After the registration period has ended: Please contact our support team at support@voorsocial.com — refunds after this point are at the discretion of our team.
2. Cancellation by Voor
- Full refund issued to all participants if an activity is cancelled or significantly modified (e.g., changes to dates or locations not agreed to) by Voor
3. Substitutions & Transfers
- Participants may transfer their spot to another person up to 24 hours before the activity starts (subject to skill/eligibility)
- Transfers must be requested by contacting support at support@voorsocial.com
4. Special Circumstances
Refunds outside the policy may be considered for:
- Illness or injury (with documentation)
- Family or personal emergencies
- Other unforeseen events, at the discretion of our support team
Requests must be submitted within 72 hours of the missed activity.
5. How to Cancel or Request a Refund
Visit "My Activities" in the app to cancel your registration at any time while the registration period is open.
Or contact our support team at support@voorsocial.com.
© 2026 Voor Social